Patient Information
Everything you need to know about attending Annandale Doctors — from your first visit to ongoing care.
New Patients
New patients are welcome at Annandale Doctors. To register, please arrive a few minutes early to complete a new patient registration form. Please bring the following to your first appointment:
- Medicare card
- Concession or Health Care Card (if applicable)
- Private health insurance details (if applicable)
- List of current medications
- Any relevant medical records or referrals
- Pension or DVA card (if applicable)
Appointments
Appointments can be booked online via HotDoc, by phone on (07) 4420 1183, or in person at the clinic. Standard consultations are 15 minutes. If you have multiple concerns or a complex issue, please request a longer appointment when booking. Every effort is made to run on time; however, emergencies may occasionally cause delays.
Preferred Doctor
Patients are encouraged to see their preferred doctor for continuity of care. If the usual doctor is unavailable, the reception team will assist in booking with another practitioner at the clinic.
Telehealth
Telehealth and phone consultations are available for eligible patients. Please contact the clinic to confirm whether a telehealth or phone appointment is appropriate for your needs.
Fees & Billing
Annandale Doctors bulk bills all Medicare card holders. Private fees may apply for some procedures, non-Medicare services, and certain administrative requests. The reception team can advise of any applicable fees at the time of booking.
Please bring to every appointment:
- Medicare card
- Concession or Health Care Card (if applicable)
- DVA or Pension card (if applicable)
- Private health insurance card (if applicable)
Fees charged by external providers such as pathology, radiology, and specialist services are separate and may not be bulk billed.
Test Results & Recalls
A follow-up appointment is required to discuss results with the treating doctor. This ensures results are explained in context and any necessary next steps are arranged promptly.
Recall System
An active recall system is used to help manage patient ongoing health. A reminder to book a follow-up appointment may be sent for preventive health checks, chronic disease management, or review of ongoing conditions.
Recalls and reminders may be sent by the following methods:
- SMS message
- Phone call
- Letter
Please ensure contact details are kept up to date with the reception team so patients can be reached when needed.
After Hours Care
When the clinic is closed, after-hours care is available through House Call Doctor on 13 55 66 (home visits) or Healthdirect on 1800 022 222 (free health advice). In an emergency, please call 000 or go to the nearest hospital emergency department.
Interpreter Services
Interpreter services are available for patients who require assistance in a language other than English. Please advise the reception team when booking so arrangements can be made. The Translating and Interpreting Service (TIS National) can be reached on 131 450.
Accessibility
- Wheelchair accessible entry and consulting rooms
- Accessible parking available at Annandale Central
- Hearing loop available at reception
- Please advise staff of any accessibility requirements when booking
Patient Rights & Responsibilities
As a patient at Annandale Doctors, you have the right to:
- Be treated with respect and dignity
- Receive safe and high-quality care
- Be informed about your health and treatment options
- Make decisions about your own healthcare
- Have your privacy and confidentiality respected
- Provide feedback or make a complaint without fear of reprisal
Patients are asked to:
- Treat staff and other patients with respect
- Attend appointments on time or notify the clinic if cancellation is needed
- Provide accurate and complete health information
- Follow agreed treatment plans and ask questions if unsure
- Keep contact details up to date
Privacy
Annandale Doctors is committed to protecting personal health information in accordance with the Privacy Act 1988 and the Australian Privacy Principles. Information is collected to provide healthcare and will not be disclosed to third parties without consent, except as required by law. A copy of the Privacy Policy is available at reception.
Feedback & Complaints
Patient feedback is valued and the practice is committed to continuous improvement. If you have a concern or complaint, please speak with the Practice Manager in person or by phone on (07) 4420 1183. If you are not satisfied with the outcome, you may contact the Office of the Health Ombudsman on 133 646 or visit www.oho.qld.gov.au.
Communication
Telephone Calls
The reception team is available to take calls during clinic hours. Phone consultations are available for eligible patients — please ask reception when booking. For urgent medical concerns outside clinic hours, please contact House Call Doctor on 13 55 66 or Healthdirect on 1800 022 222.
Electronic Communication
For non-urgent enquiries, you may contact the clinic by phone. Please note that email is not a secure form of communication for medical information. Do not send clinical information by email.
Acknowledgement of Country
Annandale Doctors acknowledges the Wulgurukaba and Bindal peoples as the Traditional Custodians of the land on which the clinic stands. Respect is paid to Elders past, present and emerging, and extended to all Aboriginal and Torres Strait Islander peoples.